Even in the age of breakneck technological innovation, there is simply no substitute for human interaction. Ecommerce websites that understand the need to provide quality and speedy service gain consumer trust and enjoy high conversion rates, larger shopping baskets, and a higher percentage of returning customers.
The service and support center of ecommerce websites must meet high consumer standards. This is a particularly difficult task.
A quality service, support and sales center must meet several criteria, namely:
Addressing the various stages of the customer journey – before, during and after the purchase.
Being available for extended hours at a time.
Being accessible on a variety of service channels – telephone, chat, email, Facebook, Instagram and WhatsApp.
Providing courteous and professional responses based on the information and data available.
Knowing how to properly integrate and combine service and sales.
Gauging measures both quantitatively and qualitatively.
In order to meet these requirements, skilled personnel and advanced work methodologies and technological tools are required to integrate the various communication channels and store relevant information about the brand and the consumer.
Here we delve into the picture!
WECOMMERCE operates an advanced service, support and sales center in Israel for ecommerce websites and virtual stores.
Our skilled staff will learn everything there is to know about your company, website and products, and will provide responses to your customers via telephone, chat, email, Facebook, Instagram, and WhatsApp.
Our team is professional and skilled in all processes related to service and sales. We will promote sales for you, perform UpSale operations, and initiate calls to close transactions.
The WECOMMERCE service center is powered by the innovative ZENDESK system, which allows us to efficiently and professionally manage every request and all service and sales processes.
The knowledge management system will ensure that all relevant information is maintained and used for ongoing operations.
We guarantee the best SLAs in the field and an exceptional service experience for your customers.
Our technological systems allow us to gauge your operational volume, generate satisfaction surveys, and regularly upgrade and improve service quality.